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  • Executives - Noida, India - EXL IT service management

    EXL IT service management
    EXL IT service management Noida, India

    1 month ago

    Default job background
    Description

    Job Title: System Integration Specialist

    Summary: We are seeking a detail-oriented and process-driven individual to participate in training, integrate procedural changes, and support team members in meeting service expectations.

    Key Responsibilities:

    • Participate in training to develop knowledge in all systems.
    • Integrate procedural changes into daily routine.
    • Achieve individual productivity and quality goals.
    • Support other team members in meeting service expectations.
    • Aid in the training of others, as needed.
    • Provide quality review to ensure accuracy.
    • Adhere to Company Policies and Procedures.
    • Stay current with system and procedural changes to bill entry process.
    • Identify trends with bill entry errors and bring to management attention.

    Primary Interactions:

    • Assistant Manager - Operations for reporting performance, clarifying concerns, and seeking feedback and support.
    • Manager for settling issues left unresolved by the Assistant Manager.
    • CCEs (Team Members) for seeking co-operation and clarification on process-related matters and providing assistance and support when required.
    • SME/Process trainer for training as and when required.

    Requirements:

    • Understanding of transportation operations, freight flow, and terms.
    • Understanding of bill flow process (which can differ between operating companies).
    • Understanding of downstream effects of bill entry accuracy.

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