crm - New Delhi, India - Aimlay Pvt. Ltd

    Aimlay Pvt. Ltd
    Aimlay Pvt. Ltd New Delhi, India

    2 weeks ago

    Default job background
    Full time
    Description

    About Us: At Aimlay, we aim to be the number-one Educational and Writing service platform in India. We provide a chance to Working Professional to turn their dreams into reality, by getting Doctor of Philosophy, PhD Admissions while they stay in India or even abroad. Our platform gives you the chance to take your PhD research to the next level, as well as develop a strong personality.

    Job description:

    • Interact with customers and make follow-up calls in order to collect the amounts due and Upselling.
    • Building and maintaining a relationship with the existing clients.
    • Engage, Retain and Upsell existing customer accounts by delivering great customer experiences.
    • Call existing customers and establish buying cycles, customer needs and create a customer supplier relationship.
    • Timely payment & collections from the customers
    • Interaction with customers Emails & over the phone.
    • Process payments and refunds
    • Increasing the company's sales by upselling its services.
    • Resolve billing and customer credit issues
    • Update account status records and collection efforts
    • Updating the existing customers on the ongoing projects.
    • Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

    Required Candidate profile

    • A candidate from B2B experience is preferred. (Not mandate)
    • Proven experience as a CRM Executive/Sr. Executive, BDM, Customer Success or Collection Specialist role
    • Knowledge of billing procedures and collection techniques
    • Working knowledge of MS Office and databases
    • Patience and ability to manage stress
    • Excellent communication skills (written and oral)
    • Skilled in negotiation
    • Problem-solving skills
    • Bachelors degree

    Job Type: Full-time

    Salary: Up to 30,000.00 per month

    Benefits:

    • Cell phone reimbursement
    • Internet reimbursement
    • Leave encashment
    • Paid time off
    • Provident Fund

    Schedule:

    • Morning shift

    Supplemental pay types:

    • Quarterly bonus

    COVID-19 considerations:

    Yes

    Application Question(s):

    • Comfortable for Rohini Sec-24 Location?

    Experience:

    • CRM: 3 years (Required)

    Language:

    • English (Required)