US Voice Process Hinjewadi Pune MNC WFO - Infihire

    Infihire
    Infihire Pune, India

    2 weeks ago

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    Description

    Roles andResponsibilities: Resolvingbilling issues using query solving techniques and providing clearand concise information. Reviewing accountinformation and answering questions about billing orservices.

    DesiredCandidate Profile:

    Minimum 1 year of international voice experiencein Customer service (Billing) candidates arePreferred. In Billing(Understanding of recurring bills Billing cycle Changes Due dateProrate charges AutoPay &SurchargesService charges and taxes) Experienceresolving customer issues in billingDemonstrated communication skills.

    Theclarity in thought process (Able to articulate his/ herthought) Ability to handle tough situationswith customers. Strong ability to multitaskand take fast decisions independently.
    Willing to work in a 24*7 environment (Rotational shifts/5 Days aweek). Customer Centric & LogicalThinking & Need to be EnoughSpontaneous Ensure Timely &Professional Responses to allQueries.

    Perksand Benefits Cab Facilityboth ways Pick up and drop within Transportradius Immense GrowthOpportunities
    voice & accent,customercentric solutions,customer service