- Monitoring agent activity / recommend more/less staff/hoops
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International Bpo
2 days ago
Colossus Ventures India Sahibzada Ajit Singh Nagar, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
1 week ago
Colossus Ventures India Sahibzada Ajit Singh Nagar, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
1 week ago
SV Placement Solutions Mohali, Indiahe primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. · - He must show the willingness to learn new things every time and then. · - Must discuss every matter with its supervisor or team leader to get any ...
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International Bpo
2 days ago
Colossus Ventures India Mohali, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
2 days ago
Colossus Ventures India Mohali, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
4 days ago
ASRTOHEMANT PRIVATE LIMITED Mohali, IndiaCustomer Support Associate - International BPO / Voice Process / Customer Support Executive / Customer Service Executive / Customer Care Executive · - **Shifts** : Rotational, **Shifts Duration** : 9.5, **Weekly Offs** : 5.5 Weekly Offs · - Cab facility is available for Females, ...
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International Bpo
2 days ago
Colossus Ventures India Sahibzada Ajit Singh Nagar, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
3 days ago
Colossus Ventures India Mohali, India**We are hiring Customer Sales Representatives for the U.S process. It's an International BPO job** · **Skills required -** · - **Customer handling & customer satisfaction is priority.**: · -**: · **We are looking for only experienced for this role.** · - **Verbal English skills ...
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International Bpo
27 minutes ago
Baba Shri Chand Ji Enterprises Mohali, IndiaHiring for International US Voice Process · Salary: · For Fresher : 18,400 CTC + 2,500 Night Shift Allowance · (2 Weekly Offs+ Cab Pick/Drop) · (Company give 7 Days Accommodation for Relocation) · Freshers can also apply · Job Location : Chandigarh/Mohali · Work From Office, Nigh ...
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International Bpo
21 hours ago
Baba Shri Chand Ji Enterprises Mohali, India**Hiring For International Voice Process,** · Qualification**:Any Graduate** · **Excellent Communication Skills in English** · Location**:Mohali/ Chandigarh** · **5 Days Working**, · **Cab Pick & Drop in Tricity** · **Salary: 20,000 CTC with 3000 Night Shift Allowance** · **Age M ...
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International Bpo
21 hours ago
Visual info manpower Mohali, Punjab, IndiaWe are hiring for Customer Care Executive (International Voice Process & Chat Process). #Inbound Process #Customer Care Executive #USA Process #Tech Support #Chat Process 1. Qualification - Graduation (Must have all graduation mark sheets and degree)** **3. Must have excellent co ...
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International Bpo
4 days ago
Baba Shri Chand Ji Enterprises Mohali, IndiaHiring Free Of Cost · Hiring for International Voice Process: · Salary : 18,400 CTC + 2,500 Night Shift Allowance (2 Weekly Offs+ Cab Pick/Drop) · Freshers can also apply · Job Location : Chandigarh · Work From Office, Night Shifts (Rotational) · Mode of Interview : Face-to-Face ...
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International Bpo
25 minutes ago
Indicolight marketing Pvt Mohali, IndiaSitting profile,Good salary, · for more information feel free to call · **Job Types**: Full-time, Fresher · **Salary**: ₹22, ₹33,000.00 per month · Schedule: · - Rotational shift · **Speak with the employer** · **Job Types**: Full-time, Fresher · **Salary**: ₹15, ₹30,030.79 per ...
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International Bpo
2 days ago
eHire Tech Services Mohali, IndiaWork From Office Only for Chandigarh & Mohali Location · Hey Job Seekers We would like to invite you for a telephone interview. · We are Hiring **"Customer Support Executives"** to work for OB Voice Calling Processes in International as well as Domestic Processes in domains like ...
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International Bpo
1 week ago
Redex Enterprises Mohali, IndiaResponsibilities: · - Provide end-to-end service support to our customers. · chat. · - Work with internal teams to resolve customer issues promptly. · - Gather and pass on the feedback from customers to product development · teams. · - Proactively engage with customers to enhance ...
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International Bpo
1 week ago
Colossus Ventures India Mohali, Punjab, India**Responsibilities**: · - Maintaining a positive, empathetic and professional attitude toward customers at all times. · - Responding promptly to customer inquiries. · - Communicating with customers through various channels. · - Acknowledging and resolving customer complaints. · - ...
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International Bpo
27 minutes ago
BSCJ Enterprises Mohali, IndiaHiring for International Voice Process · Salary : 20,100 CTC + 3,000 Night Shift Allowance (2 Weekly Offs+ Cab Pick/Drop) · (Company give 7 Days Accommodation for Relocation) · Freshers can also apply · Job Location : Chandigarh/Mohali · Work From Office, Night Shifts (Rotational ...
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International Bpo
1 week ago
Redex Enterprises Mohali, IndiaResponsibilities: · - Provide end-to-end service support to our customers. · chat. · - Work with internal teams to resolve customer issues promptly. · - Gather and pass on the feedback from customers to product development · teams. · - Proactively engage with customers to enhance ...
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International Bpo Executive
3 days ago
Visual info manpower Mohali, IndiaWe are hiring for international BPO. · Inbound Process #Tech Support #Chat Process #USA Process · Location - Chandigarh & Mohali · Qualification - Graduation (Must have all graduation mark sheets and degree) · Salary - 20k to 23k · Age limit : Minimum - 20 · Maximum - 30 · **Must ...
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International Bpo
2 days ago
Visual info manpower Chandigarh, IndiaWe are looking for Customer Care Executive (International BPO). · Hiring for USA client. · BPO #KPO #Inbound Process #Tech Support #Chat Process · Qualification - Must have completed Graduation · Location : Chandigarh · Salary : 20k to 23k · Age limit : Minimum - 21, Maximum - 30 ...
Director Operations Chate Process in International BPO - Mohali, India - timesjobs
Description
Job Location will be Mohali but at present candidate needs to work-from HOME till the Current Pandemic-driven crisis gets OVER.
EXCELLENT COMMUNICATION SKILLS Presently working as AGM,DGM Technical Chat Process in International BPO OPEN TO RELOCATE Experience YearsImmediate Joiner
Need Laptop and wifi connection at Home
JD:
Using web analytics to analyze the proactive chat
Review pro-active effectiveness.
Develop more robust auto/suggested responses for agents.
Recommend/author Knowledgebase content targeted at agent
Review surfacing of agent Knowledgebase. As part of self-help system
Review/implement proactive chat based on customer profile/issue
Compile present analytics/reporting using embedded RNT (software) tools
Review/address CSAT surveys/transcript responses
Recommend performance improvement areas
Review hoops effectiveness and recommend alternative/additional hours and agents.
The ideal candidate should have experience working and optimizing pro-active chat, lean/six sigma experience, analytics experience and drive collaboration across multiple stakeholders.