- Serve as the primary contact for support escalations for gStore applications.
- Oversee and manage support engineers, ensuring adherence to SLAs and best practices.
- Lead the delivery of high-quality, on-time application support in a fast-paced environment.
- Monitor compliance with application support processes and procedures.
- Provide technical direction, solving complex application issues with advanced troubleshooting skills.
- Oversee ITSM ticketing, including assignment, documentation, routing, and escalation.
- Assist with support requests as needed and ensure observability and monitoring for gStore customers.
- Recommend improvements to processes, tools, security, scalability, reliability, and performance.
- Coach and mentor support engineers to promote autonomy, efficiency, and technical growth.
- Manage HR responsibilities for the team, including pay planning, promotions, expenses, and leave.
- Generate and interpret support metrics, KPIs, and ITSM SLAs.
- Participate in client meetings to resolve issues and present metrics.
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+Serve as the primary escalation point for all gStore application support issues. Oversee and mentor the gStore Support Engineering team to ensure operational excellence and SLA adherence. · +Serve as the primary escalation point for all gStore application support issues. · Overs ...
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Manager - Application Support - Gurgaon / Gurugram - confidential
Description
Key Responsibilities:
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Application Support
Full time confidential- Gurgaon / Gurugram
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Application Support
Only for registered members Gurgaon
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Mortgage applications support
Deloitte- Gurugram
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Application Support Engineer
Only for registered members Gurugram, Haryana
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Application Support Specialist
Only for registered members Gurgaon, Haryana
-
Application Support Specialist
Only for registered members Gurgaon, India
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Manager - Application Support
Full time confidential- Gurgaon / Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Specialist
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram
-
Application Support Engineer
Only for registered members Gurugram