WFM - RTA || Noida

We are seeking a WFM RTA consultant to optimize workforce efficiency and ensure smooth operation of workforce management function. · Expert in Managing Service Level and controlling Leakages · Forecasting & Scheduling manpower as per business requirement · ...

Intraday real time monitoring of service levels for all queues 24/7/365. · Fluent in English. · ...

The WFM Analyst is responsible for supporting workforce planning activities for contact center or service desk operations. · ...

Manage workforce management operations including scheduling rostering and real-time analysis. Analyze data to identify trends and areas for improvement in service level agreements SLAs and shrinkage. 1-5 years of experience in Workforce Management or a related field. · Strong und ...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and cust ...

The WFM Analyst is responsible for supporting workforce planning activities for contact center operations. · Bachelor's degree in any discipline. · 3-6 years of experience in WFM / MIS / contact center operations. · ...

Job Title: · Analyst, Real Time ManagementJob Description · Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-pro ...

Lead - WFM - Forecasting & Capacity Planning · Expertise and responsibilities associated with this position. · Assist forecasts for all assigned contact-center support volume with help of various statistical forecasting norms and business intelligence · Should be open to doing RT ...

As a Real Time Analyst (RTA) in Work Force Management you will be responsible for ensuring efficient operations and utilization of resources. · ...

+A Real-Time Analyst is responsible for live monitoring of queues and agent activity. · + · +Monitor queues, service levels, and agent adherence in real time. · Identify and address issues that impact service levels... · + · ...

A Real-Time Analyst supports Workforce Management (WFM) for a 24/7/365 Travel Experience team by collaborating with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers. · ...

Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers. · ...

Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers. · ...

We are looking for a dynamic Workforce Management Portfolio Manager that is accountable for a group of RTAs, RTA Team Leads, Planners & Schedulers in order to deliver standard WFM practices with high performance benchmarks for cluster of clients within CS portfolio. · Manage, Men ...

Analyze and interpret data in real-time to provide insights and recommendations. · ...

We are hiring a Team Leader – RTA to oversee real-time monitoring, intraday performance management, and optimal staffing across domestic processes in Gurugram. · ...

Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) · ...

The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Reporting. · ...

The Work Force Management (WFM) involves effective operational planning & execution including Forecasting, Capacity Planning, Scheduling & Reporting. · Create and manage staff schedules to accomplish a particular task on a daily/hourly basis. · The WFM function helps in decision ...

Hiring for WFM Planning & Scheduling in International BPO. · Min 3 year experience in Planning & Scheduling in International BPO · Avg language proficiency and Excellent comms skills · Knowledge of RTA tools (preferably IEX) ...