Team Leader - Mumbai, India - QI Spine

Description

Job Title : Team Leader

Job Location: Mumbai , Kurla

Below are the company and role details:

About us :

QI Spine is a disruptive Health Tech player that is solving the worlds Spine Care problem through Data Intelligence.

In an era where popping medicines and being recommended surgery has become a common practice, QI Spine has changed the face of the game. With an algorithm developed over 12 years across millions of cases, it has treated back & neck issues in the most efficient and long-lasting approach.

Launching in the US market in 6 months followed by the UK and the Middle East, QI Spine aims to target the $1.1 Bn market with a unique offering for all types of patients through Clinic care, Video care, and Digital care being made possible via its integrated mobile application. All of this enables tremendous experience, global exposure, and wealth generation in a short time for a dynamic, out-of-the-box thinker.

Responsibilities:

Develop objectives for the call centers day-to-day activities

Consistently improve Lead to First Consults conversions at Contact Center by identifying gaps in processes, policies, and systems and providing solutions

Work with the marketing team to generate quality leads through regular observations and feedback

Conduct effective resource planning to maximize the productivity of resources

Screen, hire, and coach new personnel joining the team

Collect and analyze call-center data and prepare reports

Evaluate the monthly performance of the team with key metrics

Analyse training needs and conduct appropriate training for the team

Coach and mentor the Patient Advisors (Customer care executives) by evaluating the gaps

Implement appropriate strategies and initiatives to improve the efficiency of the process

Conduct audits for quality checks, share best practices and feedback