Customer Care Executive - Bengaluru, India - Licious

Description

Working Hours: 9 hours 6 days a week.

The 9 hour shift will be anytime within 6 am to 11pm (8 AM - 10 PM) (split shift option available).

Week offs on a weekday and Saturday

• Sunday will be working.

Mode of working/ Job Location:

Work from Home Type:

Contractual Basis Job brief We are looking for Customer Service Executives on a Full time basis from the comfort of home.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key responsibilities Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.

Customers first point to contact with a view of customer loyalty and highest customer retention Follow communication scripts when handling different topics Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Meet personal/team qualitative and quantitative targets Become an expert (Gastronauts) on Meat and on Licious processes and capabilities Handle all types of queries from customers with confidence and keep records of all the conversations.

Ensure proper actions are taken on all customer complaints.

In case customer complaints are not resolved, refer to designated departments for further investigation Educate and empower our customers and provide better support through Licious Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback Provide solutions and guide the customer through to resolution Escalate critical support issues to the appropriate channel Increase customer satisfaction and build loyalty through providing amazing, personal customer support.

Ensure customers have a pleasant experience with customer service even when they face problems with product Desired profile:

Education:
Graduation/HSC qualified. Key Competencies Good Communication Skills Customer obsessed and adaptability to different personality types Ability to listen and active problem solving skills logically and critically Ability to multitask, set priorities and manage time effectively Good interpersonal, numerical and analytical ability Ability to handle pressure Clear and pleasant speaking voice Fluent in Hindi and English Quick-witted to understand problems fast Tech-savviness (MS offic