Software Development Engineer IV - New Delhi - Observe

Description

About Us
Observe.AI

is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents,

Observe.AI

enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.

On a single platform,

Observe.AI

combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida,

Observe.AI

delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.

Why Join Us
At

Observe.AI

, you'll have the opportunity to solve complex engineering challenges at scale—building systems that process millions of call recordings every single day. As an SDE-4, you'll work on cutting-edge technologies, leveraging the latest technologies to design and deliver secure, scalable, and multi-tenant solutions. You'll collaborate with a team of highly skilled engineers, influence the technical roadmap and take ownership of building critical systems that power our AI-first products. If you're passionate about architecting high-impact platforms and want to push the boundaries of cloud engineering, this is the place for you.

What you'll be doing
Lead the design and development of complex software systems using modern software development practices and technologies
Define and implement software architecture and design patterns that enable scalable and maintainable software systems
Develop technical strategies and roadmaps to drive the evolution of our software platforms and systems
Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement
Collaborate with cross-functional teams to define and deliver high-quality software products and services
Contribute towards cross-team initiatives, and share knowledge and best practices with the broader organization
Drive innovation and experimentation, identifying new opportunities for growth and improvement
Build model reusable code and design/facilitate libraries for future useCollaborate with the product team to understand and refine the product roadmap, while taking ownership of the technical roadmap definition
Mentor and coach other engineers, promoting a culture of technical excellence and continuous improvement

What you'll bring to the role
Bachelor's or Master's degree in Computer Science
8+ years of experience in software engineering, with a focus on large-scale, distributed systems
Strong programming skills in one or more programming languages, such as Java
Proven experience in software architecture and design, with a deep understanding of software design patterns and principles
Up-to-date knowledge of evolving technologies and the ability to guide the team toward evaluating and adopting cutting-edge technologie
Excellent communication and collaboration skills, with a track record of working effectively with cross-functional teams
Strong problem-solving skills and a passion for solving complex technical challenges
Knowledge of container management tools (e.g. Docker Swarm, Kubernetes).
Familiarity with data stores, including at least one of the following: Postgres, MongoDB, Cassandra, and Redis
Knowledge of queueing systems (e.g. SQS, Kafka) and caching systems (e.g. Ehcache, Memcache)
Ability to perform well in a fast-paced environment
Experience leading and mentoring teams of engineers

Perks & Benefits
Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging
Observe.AI

is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit

www.observe.ai

.