- Accountability
- Responsible for the operations of a small workgroup.
- Ensure team members understand their roles and responsibilities.
- Monitors team performance and provides feedback.
- Product Skills and knowledge
- Basic knowledge across the related NCR Atleos product range, including all currently released and supported solutions.
- Knowledgeable on assigned solutions. Capable of investigating issues with occasional assistance.
- Understands basic functionalities and features of the product.
- Provides initial troubleshooting and support for common issues.
- Troubleshooting
- Gathers and analyzes information, formulates and tests hypotheses for issues.
- Identifies, designs, develops, and validates solutions for straightforward issues.
- Utilizes basic troubleshooting tools and techniques.
- Minimal issue recreation with assistance.
- Process Adherence
- Follows established processes and procedures for incident management.
- Owns assigned issues until closure, ensuring regular communication updates.
- Keeps customers updated with the status of investigations as per SLA guidelines.
- Knowledge Capture
- Creates knowledge articles with occasional assistance.
- Collaboration
- Works effectively with team members to resolve straightforward issues.
- Communicates clearly and follows established protocols when interacting with other departments.
- Participates in team meetings and contributes to discussions.
- Knowledge of Web Applications.
- High-level knowledge of Relational Databases and DB structures.
- Java technologies and relational databases.
- Knowledge of Tomcat, Webservices SOAP / REST API calls.
- Microsoft Windows technologies.
- Knowledge of Linux OS & basic commands would be beneficial.
- Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.).
- Bachelors degree in a computer/science-related field; typically, software engineering, electronics, information systems, or a related field. 4 to 5 years of experience in a support role will be an advantage.
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Key Responsibilities: · Experience in Managing Windows and MAC machines, setup, troubleshooting · Experience in Managing site infrastructure including working on Cabling, Network Switches, Routers and Firewall. · Knowledge of Inventory Asset Management · Background as Desktop en ...
Hyderabad / Secunderabad, Telangana ₹300,000 - ₹900,000 (INR) per year Full time2 days ago
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Reporting to the Service Desk Manager, the IT Support Engineer will assist with day to day help desk operations including resolving support requests, imaging workstations, and provisioning and training new users. · Additionally, they will assist the full time IT staff with other ...
Hyderabad / Secunderabad, Telangana ₹300,000 - ₹900,000 (INR) per year Full time2 days ago
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Manage and support Windows and macOS systems, including setup, troubleshooting, and maintenance. · Handle site infrastructure tasks, such as network cabling, configuring and troubleshooting network switches, routers, and firewalls. · Maintain and manage IT asset inventory, includ ...
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Description · We are seeking a motivated Desktop Support Engineer to join our team. The ideal candidate should have 0-1 years of experience in providing technical support to end-users in a Windows environment. You will be responsible for resolving technical issues, installing sof ...
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As a member of the Network Team within Oracle's Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. · You'll be working closely with OCI customers to resolve complex network challenges, ensu ...
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Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell. · Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group p ...
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The key requirement is to have an L2 team member who would be responsible for doing continuous platform and jobs monitoring. · This is a critical position as the majority of the issues reported during these times. Resources are required to: · Cyclically monitor dashboards and log ...
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Key Responsibilities · In this role, you will: · Be responsible for effectively, efficiently, and promptly responding to customer support issues, requests, and complaints escalated from first-tier customer support to ensure customer satisfaction. · Review, coordinate, and resolve ...
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Join a young and exciting company, a market leader in the SaaS space with our Industry Cloud for Life Sciences. As a member of the Product Support team, you will be responsible for supporting our customers, as well as internal stakeholders like our Services and Solution Consultin ...
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SW Support Engineer - Hyderabad / Secunderabad, Telangana - confidential
Description
Technical Qualifications
Basic Qualification/Experience
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IT Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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IT Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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IT Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Desktop Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Application Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Desktop Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Product Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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AI Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Tech Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Cloud Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Technical Support Engineer
confidential- Hyderabad / Secunderabad, Telangana
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Technical Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Programmatic Support Engineer – Product Support
Full time confidential- Hyderabad / Secunderabad, Telangana
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Technical Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Production and Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Application Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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L2 Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Application Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Business Support Engineer
Full time confidential- Hyderabad / Secunderabad, Telangana
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Product Support Engineer Clinical
Full time confidential- Hyderabad / Secunderabad, Telangana