Senior Officer, Branch Operations Manager, Consumer Banking Group - Agastheeswaram

Job summary

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

Responsibilities

• Manage & control all operational functions of the branch with zero errors
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction
• Ensure timely receipt and submission of regulatory and other reports by the Branch
• Participate in process improvement exercises within branch/cluster
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis

Requirements

• Minimum 4 to 6 years' experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations
• Leadership & management skills
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services
• Analytical skills

Job description