- Graduate with 0-4 years of experience
Sr Customer Service Executive - Chennai, India - Tata Communications
Description
Job Family Descriptor
MIS Specialist
Experience: 2 - 5 Years
Customer Facing – Global Client/Customers
MIS Specialist
Work experience required on Excel, Power BI & PPT.
Excellent Client handling skills and management skills are required.
Experience in managing the billing process of operation activities.
Assisting in onboarding/offboarding process of employees in Project.
Experience in keeping records of every team productivity, quality and other parameters.
Ability to co-ordinate with Operational leads and get the desired output requested.
Ability to generate the process improvement ideas from the existing workflow.
Ready to work in Australian shift.
Required Skills: Self-driven, time management, multi-tasking, effective communication, Time Flexible.
Mandatory Knowledge and experience:
Must have Knowledge in Power BI tool.
Must have very good communications skills.
Must have knowledge in Excel and able to prepare presentations.
Must possess good understanding on client requirements.
Must have experience on billing activities.
Broad outline of the Role
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills