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  • Only 24h Left: Vice President Wealth Personal Banking Operations - Mumbai, India - HSBC

    HSBC
    HSBC Mumbai, India

    3 weeks ago

    HSBC background
    Description

    Unlock New Opportunities with HSBC

    Wealth and Personal Banking: A Global Business

    HSBC's Wealth and Personal Banking business combines Retail Banking and Wealth Management, and Global Private Banking, to become one of the world's largest global wealth managers with $1.4 trillion in assets.

    Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 to $5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors, and ultra-high-net-worth individuals.

    We provide products and services such as bank accounts, credit cards, personal loans, and mortgages, as well as asset management, insurance, wealth management, and private banking that best suit our customers' needs.

    About the Role

    We are currently seeking an experienced professional to join the WPB Branch Operations Central team.

    Principal Responsibilities

    • End-to-end management of New To Bank and Existing to Bank CDD compliance for customers
    • To ensure Financial risk, Reputational Risk, Customer Due Diligence (CDD) requirement, and customer experience is addressed on a regular interval, reviewed & tracked to avoid any financial loss/threat/risk/reputation to the bank
    • Customer relationships which are highlighted under Financial Crime Risk and Risk Appetite are required to be reviewed and tracked end-to-end to mitigate risk from the relationship involving reputational/FCR risk
    • CSEM exits process to be initiated wherever it warrants and follow up with the relevant stakeholders to complete the exit process
    • Drive CDD completion for Branch Banking Team. Close oversight of HRC/SCC/PEP customer to mitigate risk on overdue profiles and ensure that customer experience is not tainted
    • Drive implementation for process improvements in collaboration with branches, RCT, FCC, and KYC ops team. Oversight & managing the Customer Focus Group meeting conducted by branches and Management visit
    • Represent Branch Banking in teams set up to run Bank-wide initiatives w.r.t. implementing controls & processes
    • Ensure WPB operational policies & procedures are reviewed periodically and consistently applied in the branches
    • Identify operational best practices and share and implement them across branches
    • Ensure implementation of audit recommendations, monitoring of operational activities, and identification of control weaknesses
    • Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues. Conduct Continuous monitoring of all controls pertaining to branch operations and controls. Periodic attestation of all the applicable controls

    Requirements

    • The job holder must be a Graduate in any discipline, with strong communication skills - both verbal and written
    • Minimum 5 years of Retail Banking experience within HSBC in Operations and Customer Service experience is a preferred
    • Must be proficient with MS tools i.e. Excel, PPT, and preparing work flows
    • Attention to detail, ability to see a job through from start to finish, and sound controls background required
    • Ability to formulate and document procedures with a view to enhancing operational efficiency and customer delight without diluting controls
    • An inclination for automation and previous instances of having handled strategic as well as tactical automation is required

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