Guest Experience Supervisor - Panjim / Panaji - Marriott

    Marriott
    Marriott Panjim / Panaji

    6 days ago

    Full time
    Description

    The Guest Experience Supervisor at Marriott International is responsible for overseeing guest check-in and check-out processes, ensuring accurate financial transactions, and providing exceptional service to enhance the overall guest experience. This role also involves supporting management in training and motivating team members, maintaining positive working relationships, and upholding company standards.

    Candidate Profile

    Education and Experience

    • High school diploma or G.E.D. equivalent.
    • At least 1 year of related work experience.
    • At least 1 year of supervisory experience.
    • No license or certification required.

    Core Work Activities

    Guest Services & Operations

    • Processes all guest check-ins, verifying identity, form of payment, room assignment, and key activation.
    • Sets up accurate accounts for each guest, including Marriott Bonvoy information, and ensures rates match market codes.
    • Secures payment prior to key issuance and verifies/adjusts billing.
    • Compiles and reviews daily reports, logs, and contingency lists.
    • Completes cashier and closing reports; balances and drops receipts; counts and secures cash bank at shift beginning and end.
    • Obtains manual authorizations and follows all Accounting procedures.
    • Supplies guests with directions and property information; accommodates guest requests, following up to ensure completion.
    • Processes all payment types, vouchers, paid-outs, and charges.
    • Notifies Loss Prevention/Security of any guest reports of theft.

    Leadership & Compliance

    • Assists management in training, evaluating, counseling, motivating, and coaching employees; serves as a role model and initial contact for the Guarantee of Fair Treatment/Open Door Policy.
    • Develops and maintains positive working relationships; supports the team to achieve common goals; listens and responds appropriately to employee concerns.
    • Follows company policies and procedures; reports accidents, injuries, and unsafe work conditions; completes safety training; maintains a professional appearance; maintains confidentiality; protects company assets.
    • Ensures adherence to quality standards.

    Communication & Physical Requirements

    • Welcomes and acknowledges guests; anticipates and addresses service needs; assists individuals with disabilities; thanks guests with genuine appreciation.
    • Speaks using clear and professional language; prepares and reviews accurate written documents; answers telephones using appropriate etiquette.
    • Enters and locates information using computers/POS systems.
    • Stands, sits, or walks for extended periods.
    • Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
    • Performs other reasonable job duties as requested by Supervisors.

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


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