Genesys IVR QA Engineer - Hyderabad

We are looking for a skilled IVR Engineer with 3 to 8 years of experience in IVR development and implementation. · We require expertise in designing call flows from requirements documentation and workshops, · and proficiency in one or more IVR development environments, such as Ge ...

We are moving from Genesys to Amazon. Migration experience, understanding the genesys Workflow, deploying to AWS is required. · We need exp with migration tool on IVR telephone systems. ...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive · Position Purpose TTEC Digital is seeking an e ...

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. · Position Purpose · TTEC Digital is seeking an ...

We are seeking an experienced Amazon Connect IVR Engineer to design, develop, deploy and optimize cloud-native contact center solutions using Amazon Connect. · This role requires strong experience in IVR design, AWS architecture API integrations and contact center best practices. ...

We are seeking an experienced Amazon Connect IVR Engineer to design, develop, deploy and optimize cloud-native contact center solutions using Amazon Connect. · The candidate will build intelligent IVR workflows, integrate enterprise systems and enable AI-powered customer experien ...

p1c3tsts10+ years of experience as a Business Analyst, with a primary focus on · Telecom solutionsIVR systemsTelecom Back Office Operations · Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills · Expertise in working close ...

10+ years of experience as a Business Analyst with primary focus on Telecom solutions IVR systems Telecom Back Office Operations and strong knowledge & hands-on expertise in IVR systems telecom solutions Prompt Engineering and conversational AI platforms like Kore AI & Agentic AI ...

Seeking a Sr. QA Automation Engineer to transition manual testing into automated frameworks for IVR and global contact centers. You'll build scripts for voice and CRM apps within a DevOps Scrum team, ensuring high-quality consumer experiences. · ...

Contact Center Technical Support Engineer · We are seeking an experienced engineer to support our customer service platforms. · Technical expertise in contact center technologies such as IVR, conversational AI bots, quality management, recording workforce management and PCI compl ...

Analyze contact center solutions using Amazon Connect including contact flows IVR systems and integrations. · Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality. · Integrate Amazon Connect with CRM platforms ticketin ...

Job Summary We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues ac ...

Role: Genesys Engage Engineer/Specialist · Location: Hyderabad Onsite · Long-term Contract · Key Responsibilities · • Configure & Optimize Routing: Set up and manage routing strategies and workflows using Genesys tools such as Composer, URS, ORS, SIP Server, etc. · • IVR & Call F ...

Company Description · North Hires is a premier consulting firm specializing in Custom Software Development, Recruitment, Executive Search, and Sourcing services. With operations across the USA, UK, India, and EMEA, North Hires bridges the gap between top talent and leading organi ...

Company Description · North Hires is a premier consulting firm specializing in Custom Software Development, Recruitment, Executive Search, and Sourcing services. With operations across the USA, UK, India, and EMEA, North Hires bridges the gap between top talent and leading organi ...

We're looking for · a Conversational Designer with hands-on experience in voice bots and prompt engineering. · This is a unique role where design meets AI - you'll craft natural, engaging voice conversations while leveraging LLMs and voice AI platforms. · Design voice-first conv ...

Handle client support tickets and third-party integrations. · ...

We are seeking a skilled Amazon Connect Engineer with hands-on experience in designing, configuring, and supporting cloud-based contact center solutions using Amazon Connect. · ...

The CPaaS Project Manager will oversee the development and delivery of the SmartVault and OCMP platforms ensuring alignment with business goals and timely execution. · ...

We are looking for a Senior QA Automation Engineer to evolve manual testing into robust automation for a consumer-facing IVR supporting Experian's Consumer Services contact centers. · Design, develop and maintain an automation framework with a strong quality-first mindset. · ...