Client Success Associate - Pune - confidential

    confidential
    confidential Pune

    6 days ago

    Full time
    Description
    • Builds and maintains training materials for end users
    • Prepare detailed product release notes with screen clips for end users
    • Manage user notifications for planned and unplanned outages
    • Schedule and hold regular meetings with account teams to update on new product features with live training tips
    • Review support tickets and identify opportunities to improve the product and/or the onboarding process
    • Work with the Client Success Managers to capture requirements for onboarding, defining data mappings and configuration setup needed
    • Leverages Excel to analyze data for migrations from legacy systems to confirm all anomalies are covered in requirements, and when not, work with the business stakeholders to resolve open items
    • Configures setup in our user interface for onboarding and migrations
    • Identify opportunities / underutilized modules and facilitate training / education to drive increased adoption and utilization of the product suite
    • Manages work according to a project plan with tasks, owners, and dates
    • Maintains focus on detail when dealing with routine work
    • Follows and meets deadlines of established processes
    • Maintains calm and effective under pressure
    • Schedule and participate in regular meetings with management, assessing and addressing issues to identify and implement improvements toward efficient operations
    • Provide strong and timely support to Client Success Managers

    Qualifications

    • Bachelors Degree from four-year college or university
    • 2+ years in Client Success or related SaaS experience
    • Highly proficient in using Word, Excel, PowerPoint, OneDrive, Outlook
    • The ability to quickly become an expert in PRGXs platform
    • Project management experience is a bonus
    • The ability to present findings in a polished way
    • Must be a self-starter, resourceful and willing to take initiative
    • Excellent verbal and exceptional written communication skills
    • Excellent time management and organizational skills
    • Ability to meet deadlines and complete projects as assigned
    • Able to successfully interact with customers and understand the needs of each unique account team and organization
    • Able to maintain professional poise and comfort leading discussions with decision makers, end-users, and IT professionals
    • Willingness to be on calls with our global user base including nights and early mornings
    • Willingness to participate in user testing for a few hours on a Saturday once every 2-3 months

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