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Workforce Management Analyst
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Credit Analyst Manager
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Vulnerability Management Analyst
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Workforce Management Analyst - Mumbai - Teleperformance Global Services
Description
Job Title: Workforce Management (WFM) Scheduler
Scheduler Grade : II
Location: Mumbai Malad / Work from Office
Department: WFM
Salary: Market standards, based on current CTC
Reports To: WFM Planner
Job Summary: The Workforce Management (WFM) Planner/Scheduler is responsible for developing and maintaining staff schedules, optimizing workforce allocation, and ensuring operational efficiency. This role involves analyzing historical data, forecasting future staffing needs, and creating schedules that align with business demands. The WFM Planner/Scheduler will work closely with various departments to ensure seamless coordination and high levels of service delivery.
Key Responsibilities:
1. Scheduling:
Create and manage employee schedules to ensure optimal coverage and meet service level agreements (SLAs).
Adjust schedules as needed based on real-time changes in demand or staffing levels.
2. Data Analysis:
Analyze historical data and trends to calculate the call arrival pattern
Monitor and analyze performance metrics and key performance indicators (KPIs).
Generate and present reports on staffing efficiency, adherence, and other relevant
3. Tools:
Knowledge of any WFM tool like: IEX, Verint (Must), etc.
Candidate should know Erlang C methodology
4. Communication:
· Collaborate with department managers and team leads to understand staffing needs and align schedules accordingly.
· Communicate schedule changes and updates to employees and ensure clarity on shift requirements and expectations.
5. Compliance and Accuracy:
Ensure adherence to labor laws, company policies, and industry regulations in all scheduling practices.
Maintain accuracy in scheduling and reporting to support payroll processing and operational planning.
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Business management analyst, Analyst
Only for registered members Mumbai City
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Workforce Management Analyst
Full time confidential- Mumbai
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Financial Management Analyst
EYEGLOBAL SOLUTIONS PVT. LTD.- Mumbai
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Manager, Data Analyst
Only for registered members Mumbai
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Analyst, Asset Management
Only for registered members Mumbai, India
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Credit Analyst Manager
Only for registered members Mumbai
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Vulnerability Management Analyst
Only for registered members Mumbai, Maharashtra
-
Campaign Analyst Manager
Only for registered members Mumbai
-
Vulnerability Management Analyst
Only for registered members Mumbai
-
Financial Management Analyst
Only for registered members Mumbai, Maharashtra
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Analyst - Fund Management
Only for registered members Mumbai, Maharashtra
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Analyst, Asset Management
Only for registered members Mumbai Metropolitan Region
-
Asset Management Analyst
Only for registered members Mumbai Metropolitan Region
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Manager - Finance Analyst
Only for registered members Mumbai
-
Analyst-Cost Management
Only for registered members Mumbai, Maharashtra
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Analyst, Asset Management
Only for registered members Mumbai
-
Analyst/Sr Analyst – Portfolio Management
Only for registered members Mumbai, Maharashtra
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Order Management Analyst
Only for registered members Mumbai Metropolitan Region
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Project Management Analyst
Only for registered members Mumbai
-
Manager, Data Analyst
Only for registered members Mumbai Metropolitan Region
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Analyst- Materials Management
Only for registered members Mumbai, Maharashtra