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Associate Systems Support Engineer - Mumbai, India - Corporate Resources
Description
Job DescriptionInteract with customers (Internal/External) to help troubleshoot and resolve product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
Track and document inbound support tickets and ensure proper notation of customer problems or issues.Support of Windows based infrastructure based on business requirements.identifying, acquiring, testing and installing patches.
Monthly MS Patching activity on windows server to maintain security compliance.
Queue/ticket ManagementMonitoring infrastructure and Application eventsLevel 1 troubleshooting, followed by escalation to SMEs.
Technical Bridge participation and managementStay abreast of current technology in products, design changes, and new products offered.
IndustryIT-Software / Software ServicesFunctional AreaIT Software - Application Programming, MaintenanceJob RoleSoftware DeveloperJob TypePermanentQualification
UG QualificationB.Tech/B.E - ComputersPG QualificationAny Post Graduate - Any SpecializationDoctorateDoctorate Not Required - NoneDesired Candidate Profile
Please refer to the Job description above