Jobs
>
Kanpur

    Customer Experience Associate - Uttar Pradesh, India - Value Research India Private Limited

    Value Research India Private Limited
    Value Research India Private Limited Uttar Pradesh, India

    2 weeks ago

    Default job background
    Description
    Job Description

    About Value Research India

    Value Research is ubiquitous in most investors' journeys. Be it the data you read on prestigious media outlets such as Bloomberg or Economic Times to check investment information on several fintech players like ETMoney, Groww or PayTM Money, Value Research is the source for all things investment in India. Knowingly or unknowingly, most investors have consumed our information, as a vast majority of investment data published in the Indian media carries the credit 'Source: Value Research'.

    Value Research – a nearly three-decade-old investment content and research company based in Noida and with a small presence in Mumbai, Chennai and Kolkata -- is privately-held and wholly owned by Dhirendra Kumar. It is one of India's pioneering publications and among the first finance websites to help simplify the seemingly complex world of investing.

    To know more about our magazines, go to Mutual Fund Insight and Wealth Insight.

    Check out our twitter handles

    @dhirendra_vr/ @ValueResearch / @VROStocks/ @VR_TheSource

    Our Goal

    At the cross-section of content, data and technology, we exist to help investors invest wisely and achieve their financial goals.

    What we do

    A. Retail Products and Services

    · Offer investment advice, analysis and information through and print publications like Mutual Fund Insight and Wealth Insight.

    · Offer fundamental research-based stock recommendations through our equity research service called Value Research Stock Advisor

    · Offer mutual fund analysis and investor portfolio advisory service called Value Research Premium

    B. Institutional Products and Services

    Data, analytical and content services. Our clients include leading banks, brokers, Mutual Fund Distributors, Leading fintech and media companies.


    Job Description:


    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and identifying opportunities to increase revenue growth and customer retention.



    Responsibilities:

    • Own the customer relationship and ensure all aspects of it are managed
    • Resolve any customer issues quickly or escalate them to the appropriate level
    • Identify process and procedure improvements to increase efficiencies and improve the customer experience.
    • Identify opportunities to enhance revenue growth and customer retention
    • Communicate the "voice of the customer" internally and externally
    • Manage the escape/crisis management process and communicate delivery or quality issues to customers
    • Ensure compliance with customer contractual obligations
    • Participate effectively in a team environment that promotes the company's goals and objectives

    Competencies:

    • Intellectually sharp, analytical and critical thinker, capable and agile. Consistently challenges and improves thinking / decision making capabilities of the team.
    • Must be assertive in developing and applying structure and process where it may not exist today.
    • Ability to manage ambiguity and affect change in situations of limited direct responsibility
    • Action and Result Orientation – High energy, drive and sense of urgency. Consistently delivers top performance.
    • Personal Accountability - Owns actions and results; keeps commitments.



    Requirements

    Requirements :

    • Graduate/Undergraduate (Commerce background preferred) with Minimum 1 year of experience in International Voice/Email/chat Blended Inbound/Outbound process.
    • Fluent in Hindi and English. Excellent communication skills.
    • Customer Obsession, High level of empathy for customers
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Ability to multitask, prioritise, and manage time/pressure effectively
    • Location : Delhi/NCR

    Position - Customer Experience Specialist

    Employment type - Full-time

    Job function - Customer Experience / Operations

    Industries - Finance

    Timings - 9.30am to 6.30pm : Work from Office - 5 days.

    Work from Home - Half day Saturday.

    Sunday off



    Benefits

    • Opportunity to own the customer relationship and satisfaction
    • Offering a competitive salary and benefits package, along with opportunities for professional development and growth within the company.
    • If you are passionate about customer service and enjoy working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity.


    Requirements
    ● At least 5 years of experience in SEO and SEM, preferably from the content industry. ● Deep understanding of SEO & SEM best practices ● Experience with tools like Google Analytics 4, Google Search Console, and SEMrush. Keywords Planner ● Strong analytical skills and experience with data analysis and reporting. ● Excellent collaboration skills to work effectively with cross-functional teams. ● Strong attention to detail and ability to manage multiple projects simultaneously.
  • Value Research India Private Limited

    Customer Experience Associate

    2 weeks ago

    Value Research India Private Limited Uttar Pradesh, India

    About Value Research India · Value Research is ubiquitous in most investors' journeys. Be it the data you read on prestigious media outlets such as Bloomberg or Economic Times to check investment information on several fintech players like ETMoney, Groww or PayTM Money, Value Re ...

  • Rama University

    Associate Professor-pharmacy

    3 weeks ago

    Rama University Kanpur, India

    Associate Professor in Pharmacy (M. Pharm) We are looking for a creative and qualified Associate Professor in Pharmacy (M. Pharm) for Rama University, Kanpur with 5+ years of experience in teaching or research at the level of Assistant Professor or equivalent in PCI approved/ rec ...

  • CompuGroup Medical

    Billing Associate Aprima Rcm Team 27

    3 weeks ago

    CompuGroup Medical Uttar Pradesh, India

    She has resigned hence backfill is required. Looking for an experienced Billing Associate with atleast 1 year of experience. ...

  • Triumphant Institute of Management Education Pvt. Ltd

    Requires Marketing Personnel

    4 weeks ago

    Triumphant Institute of Management Education Pvt. Ltd Kanpur, India

    **Marketing Position depending on profile** · - Drive Marketing and Business Development for the assigned territory · - To handle ATL, BTL, Institutional Sales function for the territory · - To strengthen the company's reach in the assigned market · - Implementation of marketing ...

  • Quess IT Staffing

    Cisco Certified Network Professional

    3 weeks ago

    Quess IT Staffing Uttar Pradesh, India

    **About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...

  • Quess IT Staffing

    Product Support

    3 weeks ago

    Quess IT Staffing Uttar Pradesh, India

    **About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...

  • Quess IT Staffing

    DevOps Services

    3 weeks ago

    Quess IT Staffing Uttar Pradesh, India

    **About Us** · "Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in ove ...

  • MAHARANA PRATAP GROUP OF INSTITUTION

    Required Assistant Professor for Psychology

    3 weeks ago

    MAHARANA PRATAP GROUP OF INSTITUTION Kanpur, Uttar Pradesh, India

    Maharana Pratap Group of Institutions is looking for a well-organized, trustworthy **Assistant Professor/Associate Professor for Psychology **with exceptional **Spoken English**. · The job of an assistant professor of psychology is associated with the teaching of psychological st ...

  • Health Healing Pharmaceutical Pvt Ltd

    Medical Representative

    3 weeks ago

    Health Healing Pharmaceutical Pvt Ltd Kanpur, Uttar Pradesh, India

    We have urgent requirement MEDICAL REPRESENTATIVE(MR). · **Industry · - Pharmaceutical Company ** Qualification · - MBA / B.PHARMACY / Graduate **Experience · - FRESHER Job ** Profile · - Same responsibilities as associated with the MR Position **Location · - Kanpur, Lucknow, All ...

  • EONMED

    Phlebo

    3 weeks ago

    EONMED Kanpur, India

    Join Eonmed and get associated with all franchise. upto 60% commission plus daily bonus · Redcliffe · Healthians · GIAN · **Job Type**: Part-time · Part-time hours: 24 per week · **Salary**: ₹8, ₹10,000.00 per month · **Benefits**: · - Health insurance · - Paid time off · - Work ...

  • NEXTPACT SERVICES LLP

    Bpo Telecalling

    3 weeks ago

    NEXTPACT SERVICES LLP Kanpur, India

    Hi All, · **Requirements**: · International BPO Executive. · Excellent communication English. · Ability to work in night shift · Taking ownership · Result oriented Approach · Steady mindset · Positive attitude and willingness to learn · Looking for a long term association · **Job ...

  • Mangalam Placement

    Company Secretary

    3 weeks ago

    Mangalam Placement Kanpur, India

    **Company**: · Rimjhim Ispat Limited · **Location** · Kanpur · **Experience** · 4-5 Years · **Key Skills** · Company Secretary, Secretarial Activities, law compliance, Labour Laws, MS Office, FEMA, Companies Act · **Position: Company Secretary** · **Qualification: CS** · **Experi ...

  • Great Coaches HR Consultants

    Medical Faculty

    3 weeks ago

    Great Coaches HR Consultants Kanpur, Uttar Pradesh, India

    We are Hiring is towards Reputed Medical College and Research Institute. · Company - Medical College and Research Institute. · Position - For all Positions under all Subjects. · Experience - as per MCI rules. · Qualification - as per MCI rules. · Locations - Punjab, Uttar Pradesh ...

  • PATH

    District Coordinator

    2 weeks ago

    PATH Uttar Pradesh, India

    PATH is a global nonprofit dedicated to achieving health equity. With more than 40 years of experience forging multisector partnerships and with expertise in science, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales up innovative solution ...

  • ADCI - Uttar Pradesh

    SPS Team Supervisor

    2 weeks ago

    ADCI - Uttar Pradesh Uttar Pradesh, India Full time

    LOCATION - Del, Remote Location - (UP, IN). · LANGUAGE REQUIREMENTS (German and English Language) · Job Description · Selling Partner Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwid ...

  • ADCI - Uttar Pradesh

    SPS Team Supervisor

    1 week ago

    ADCI - Uttar Pradesh Uttar Pradesh, India Full time

    LOCATION - Del, Virtual Location - (UP, IN). · LANGUAGE REQUIREMENTS (Spanish and English Language) · Job Description · Selling Partner Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldw ...

  • ADCI - Uttar Pradesh - F26

    SPS T4 Associate

    1 week ago

    ADCI - Uttar Pradesh - F26 Uttar Pradesh, India Full time

    At , we strive to be Earth's most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make histor ...

  • SM Associates

    3D Visualizer

    3 weeks ago

    SM Associates uttar pradesh, India

    " · Company SM Associates · Role Desc g>ription · This is a full-time on-site role for a 3D Visualizer at SM Associates located in Noida. The 3D Visualizer will be responsible for creating high-quality 3D visualizations and renderings for architectural projects. The role involves ...

  • ANAND AND ANAND

    Patent Associate

    3 weeks ago

    ANAND AND ANAND uttar pradesh, India

    Job Description: As a Patent Associate specializing in electronics and communication with a minimum of two years of experience, you will be responsible for supporting the development and management of our patent portfolio in the field of electronics and communication technologies ...

  • ADCI - Uttar Pradesh - F26

    SPS Associate-German

    1 week ago

    ADCI - Uttar Pradesh - F26 Uttar Pradesh, India Full time

    strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce ...