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    Datacenter Manager - Pune, India - Atos

    Atos
    Atos Pune, India

    5 days ago

    atos background
    Technology / Internet
    Description

    Carry out change management, problem management and responsible for reviews and closing changes and problems as per SLA

    Tracking and reviews SLA of DC team and responsible for SLA achievement

    Attending Daily, weekly and monthly meetings and reviews with customer

    Responsible for DC governance reviews with customer

    Handling DC related escalations and respond on time and make sure about positive customer experience

    Co-ordination with multiple teams for DC related issues and topics

    Responsible DC domain's capacity management and timely reviews with customer

    Planning, installation and support of the company's physical computer infrastructure (hardware, systems software, networks, and backup systems)

    To take overall responsibility for the security of Data Centre operations and ensure that appropriate controls are implemented

    Responsible for recommended architecture and infrastructure changes, identifying the anticipated business benefits, together with the risks and consequences of failure to support infrastructure performance reporting.

    Operations support that includes the entire IT infrastructure housed within the Data Center in 7x24 environment

    Customer support responsibilities can include customers relations, responding to customer inquiries and coordinating with various vendors and OEM

    Lead and supervise a team of Data Center Technicians which is installing, maintaining and decommissioning network and server hardware

    Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience

    Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs

    Carry out supervisory responsibilities in accordance with the organization's policies and procedures

    Mentor, train and develop career progression for direct reports and members of the organization

    Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective

    Having good knowledge/Understanding of DC Domains (Server, Network, storage, Backup & Database) and having expertise in one of the domain.

    More than 10 years experience in Data center operations experience.

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