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- Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
- Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
- Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars.
- Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
- Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
- Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners.
- B. Tech or equivalent (Computing or related degree)
- years relevant work experience in customer success, consulting, project management, support engineering and similar roles
- Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required.
- Comfortable working with executive level resources at fortune companies
- Ability to understand the overarching framework of how all CyberArk products work together
- Expertise with at least two of CyberArk products
- Knowledge of the following technologies is desirable
- Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
- Windows/Active Directory administration, knowledge of UNIX/Linux, databases
- Experience with scripting, development, DevOps
- Experience with cloud technologies such as AWS, Azure, GCP
- Excellent in business, written and verbal, communication skills
- Self-starter with solid time management and organization skills
- Strong interpersonal skills
Customer Success Engineer - Hyderabad, India - CyberArk
Description
Job Description:
As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.
Responsibilities:
Job requirements: