Store Manager - Bhopal/Orrisa/Bhubaneshwar/Cuttack/Guwahati/Patna/Vishakhapatnam/Vizag/Kolkata, India - iimjobs

Description

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
• Lead, motivate, and support a large team within a timesensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with crossfunctional support teams in improving the proprietary tools and systems.
• Work closely with legal and safety departments to make sure activities remain compliant
• Oversee materials and inventory management
• Conduct budget reviews and report cost plans to upper management.
• Bachelors degree in operations management, business administration, or related field
• 2+ years proven experience in an operations management position
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Graduate / 35 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, datadriven decisionmaking
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.