Sr Product Support Representative - Pune, Maharashtra - Ultimate Kronos Group

    Ultimate Kronos Group
    Ultimate Kronos Group Pune, Maharashtra

    2 days ago

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    Description

    Sr Product Support Representative

    We are seeking a highly skilled Sr Product Support Representative to join our team at Ultimate Kronos Group.

    Responsibilities:

    • Troubleshoot and resolve complex issues related to our HCM software in a timely, accurate, and empathetic manner.
    • Escalate unresolved issues to higher-level support or development teams as necessary.
    • Advance knowledge by becoming proficient in multiple UKG product disciplines.

    You will be the initial contact and face of the company while intaking and diagnosing customer inquiries, ensuring high levels of customer satisfaction. You will also conduct regular follow-ups with clients to ensure issues are resolved and provide updates on ongoing cases.

    Requirements:

      < li >6+ years of experience in a service or technical support role preferably in the HCM SaaS sector < p >< h4 >Skills: Technical Proficiency& nbsp;
        Extensive experience processing Payroll HR Time tasks systems processes
      1. Analytical problem-solving skills-li SQL scripting database management (MS SQL) &nbsp;< ol >& # x9 ; Client Service Skills & lti;,Strong written communication verbal communication presentation skills-lt;i>, Customer relationship building troubleshooting resolution handling escalation-< span style=

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