ITSM Support Engineer - Thrissur
1 month ago

Job summary
We are hiring an ITSM Support Engineer / Call Coordinator to support enterprise-scale IT operations for a large retail organization.This is a process-driven ITSM role focused on call handling ticket logging coordination and SLA tracking rather than hands-on technical troubleshooting.
Responsibilities
- Handle inbound calls related to IT operational issues
- Log record and document calls accurately
- Create update manage tickets using ITSM service desk tools
Job description
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