Manager - WFM - Pune, Maharashtra, India

1) Lead and execute end-to-end implementation of Genesys Cloud QM and WFM modules, including configuration, testing, and go-live support. · 2) Design and configure call and screen recording policies, retention rules, access permissions, and compliance-driven recording strategies. ...

The Senior Manager Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. · ...

Key Deliverables: · Lead capacity planning, scheduling, forecasting, and real-time management for BPO operations · Deliver timely and accurate WFM and MIS reports with actionable insights · Drive KPI performance, manage outages, and optimize workforce efficiency · Liaise with ope ...

Responsibilities: · Data Collection & Reporting: Collect, compile, and analyze data from various sources (e.g., ACD systems, CRM, HRIS, WFM software) to generate daily, weekly, and monthly MIS reports and dashboards. · Performance Monitoring: Monitor real-time key performance ind ...

+This role is for one of the Weekday's clients. We are seeking a Senior Consultant with deep expertise in UKG Pro Workforce Management (WFM), specifically across Timekeeping, Accruals, and Integrations. · ...

+This role is for one of the Weekday's clients seeking a Senior Consultant with deep expertise in UKG Pro Workforce Management (WFM), specifically across Timekeeping, Accruals, and Integrations. · We are looking for someone who can lead and deliver end-to-end implementations of U ...

We are looking for an experienced Senior Analyst Workforce Management (WFM) Reporting to join our operations hub in Pune. · Develop and manage volume forecasts and staffing models · Drive short-term and long-term capacity planning · ...

As a Sr Solution Consultant you will play a pivotal role in delivering superior workforce management solutions to our clients. · ...

The Sr. Manager/ Manager will manage capacity Planning, Scheduling, Forecasting, Real Time Management and Reporting. · ...

We are hiring a Senior Manager / Manager- Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. · Manage all aspects of Workforce Management: Capacity Planning, Scheduling, Forecasting, Real-Time Management, ...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe from search and selection to trip and beyond. · Lead and ma ...

+This senior consultant or manager role requires experience in implementing enterprise software applications and hardware in web environments. The ideal candidate will have 6-10 years of experience in workforce management and strong interpersonal skills. · + ...

+ Workforce Management Real-Time Adherence (RTA) and Forecasting Analyst is responsible for monitoring, reporting, and optimizing real-time activities across customer support or contact center operations to ensure schedule adherence, service level goals, and operational efficienc ...

Business Function · Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the m ...

Process & risk driven Data Analytics and MIS to provide a great customer and employee experience by effectively delivering real-time management with the purpose of optimizing resources, risk controls to achieve business objectives. · ...

Deliver high-quality integration solutions and consulting services for UKG Workforce Management (WFM/Dimensions), partnering cross-functionally and with customers to design, build, and deploy integrations that meet business requirementswhile exemplifying UKG behaviors and custome ...

This role is ideal for WFM professionals from international BPO environments who bring strong analytical capability in forecasting and capacity planning. · Mandatory hands-on experience in end-to-end forecasting ...

Etraveli Group es la compañía líder global para soluciones tecnológicas y capacidades de cumplimiento para las ventas en línea de vuelos. · ...

We are creating new opportunities in India as we continue to expand our product footprint globally. Join our dynamic team and contribute to our mission of providing innovative solutions that empower businesses and employees alike. · ...

Job Title Sr. Associate RTA · Location Pune · Experience 2 to 4 Years (Any Graduate can apply.) · Skills Minimum of 1.8+ Years of experience as a MIS / WFM executive who will acts as a liaison between WFM function and Operations across accounts. · Job Description · The Client is ...