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    Front Office Associate - Mumbai, India - Kezan consulting

    Kezan consulting
    Kezan consulting Mumbai, India

    6 days ago

    Default job background
    Description

    Overview:

    The FrontOffice Associate plays a crucial role as the first point of contactfor guests serving as the face of the organization. This positionis integral to providing exceptional customer service and ensuringsmooth operations within the front office area. The Front OfficeAssociate contributes to the overall guest experience byefficiently managing checkins checkouts inquiries and assistingwith various administrative tasks.

    KeyResponsibilities:

    • Welcome and checkinguests in a professional and friendlymanner
    • Handle guest inquiries and provideaccurate information about facilities andservices
    • Process guest checkouts efficientlyand accurately
    • Manage reservations and roomassignments to optimize occupancy
    • Assist incoordinating guest requests and specialarrangements
    • Handle telephone calls andredirect them as necessary
    • Ensure the frontdesk area is tidy and presentable
    • Collaboratewith other departments to ensure guestsatisfaction
    • Administer and manage guestaccounts including billing and roomcharges
    • Keep updated records of bookings andpayments
    • Assist with administrative duties suchas filing data entry and correspondence
    • Handlecomplaints and ensure swift resolution with a focus on guestsatisfaction
    • Follow company policies andprocedures to ensure operationalefficiency
    • Contribute to a positive teamenvironment and uphold a high standard of customerservice
    • Adhere to security and safetyprotocols

    RequiredQualifications:

    • High school diplomaor equivalent
    • Proven experience in a customerservice or hospitality role
    • Proficiency inusing computer systems and officesoftware
    • Strong communication and interpersonalskills
    • Ability to handle multiple tasks andprioritize effectively
    • Excellent organizationaland time management abilities
    • Attention todetail and accuracy in handling guestinformation
    • Ability to work in a fastpaced anddynamic environment
    • Knowledge of hotel serviceslocal area attractions andamenities
    • Customerfocused mindset anddedication to providing exceptionalservice
    • Flexibility to work in shifts includingevenings weekends and holidays
    • Problemsolvingskills and the ability to handle difficult situations withprofessionalism
    • Understanding of reservationand booking systems is desirable
    • Ability tomaintain a calm and courteous demeanor underpressure
    • Adherence to ethical and professionalstandards in theworkplace

    communication,customerservice,multitasking,organizational skills,frontoffice

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