Store Manager - New Delhi, India - airtel

    airtel
    airtel New Delhi, India

    3 weeks ago

    Airtel background
    Description

    About the role

    Manage an entire Airtel store and provide a delightful experience to customers while driving Sales targets, with adherence to pre-defined guidelines

    Key Responsibility –

    · Develop store strategies to expand store traffic and optimize profitability

    · Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient

    · Drive sales of various Airtel plans, plan upgrades & and products - my Airtel app, WYNK, airtel TV etc.

    · Maintain store staff job results by coaching, counselling, disciplining, planning, monitoring, and appraising job results

    · Maintain inventory levels of Airtel assets - SIM cards, dongles, Wifi devices

    · Ensure adherence to pre-defined Airtel SOPs to run store operations smoothly

    Skills Required

    · Good communication and interpersonal skills

    · Ability to analyze data and derive insights

    · Customer centricity while making all decisions

    · Ability to drive large teams towards specific objectives

    · Ability to monitor store transactions

    · Digital Savvy, ability to manage digital assets

    Educational Qualifications

    · Graduate, preferably MBA