Manager -Retail Store Operations - Dehradun, India - Vodafone Idea Limited

Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales
1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store
Revenue

-Deliver revenue targets for the store

-Increase revenue per footfall by aiding customers purchase decisions
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
-Manage churn and achieve customer satisfaction for walk-in customers
Store Management
-Ensure adherence to store processes in terms of documentation and systems
-Ensure infrastructure / store upkeep
-Maintain availability of stock at the store while adhering to norms
-Ensure appropriate placement of pop-ups and product displays at store
Marketing
-Execute marketing, branding and promotion activities
-Ensure fliers/ brand POS are available at store
-Resolve channel-specific issues within specific timelines

Core Competencies, Knowledge, Experience

Must have technical / professional qualifications

Role

Store Manager

Job Level/ Designation

M1

Function / Department

Retail

Location

Dehradun

Job Purpose

To manage the profitability of the company owned store

Key Result Areas/Accountabilities

Sales
1. Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a VodafoneIdea store

2.Ensure and monitor quality of acquisition through the store
Revenue

-Deliver revenue targets for the store

-Increase revenue per footfall by aiding customers purchase decisions
RoI
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
-Manage churn and achieve customer satisfaction for walk-in customers
Store Management
-Ensure adherence to store processes in terms of documentation and systems
-Ensure infrastructure / store upkeep
-Maintain availability of stock at the store while adhering to norms
-Ensure appropriate placement of pop-ups and product displays at store
Marketing
-Execute marketing, branding and promotion activities
-Ensure fliers/ brand POS are available at store
-Resolve channel-specific issues within speci