Adobe TS - Jaipur, India - Nexus Hire

Nexus Hire Jaipur, India

Found in: Talent IN C2 - 2 days ago

Description

Overview:

The AdobeTechnical Support role is crucial to our organization as itinvolves providing topnotch customer support and technicalassistance to users of Adobe products. The role plays a key part inmaintaining customer satisfaction and product quality by addressingtechnical issues and providing guidance andsolutions.

KeyResponsibilities:

Responding tocustomer inquiries and providing technical support for Adobeproducts
Troubleshooting and resolvingtechnical issues via phone email orchat
Documenting customer interactions andreported issues
Collaborating withcrossfunctional teams to address complex technicalchallenges
Assisting with product installationactivation and configuration
Conductingfollowups to ensure customer satisfaction and issueresolution
Contributing to knowledge basearticles and technicaldocumentation
Participating in product testingand identifying bugs or issues
Providingproactive support and guidance to enhance customerexperience
Participating in training sessionsto stay updated on Adobe products andtechnologies
Adhering to service levelagreements and performance metrics
Escalatingunresolved issues to the appropriatechannels
Adhering to established processes andquality standards
Conducting root causeanalysis and implementing preventivemeasures
Engaging in continuous improvementinitiatives to enhance supportprocesses

RequiredQualifications:

Bachelors degree inComputer Science Information Technology or relatedfield
Proven experience in technical support orcustomer service role
Proficiency in AdobeCreative Suite and other relatedsoftware
Strong problemsolving and analyticalskills
Excellent communication andinterpersonal abilities
Ability to multitaskand prioritize in a fastpacedenvironment
Familiarity with ticketing systemsand customer support tools
Knowledge ofoperating systems (Windows macOS) and networkfundamentals
Understanding of web technologiesand digital media formats
Certifications inAdobe products or technical support is aplus
Ability to adapt to evolving technologiesand product updates
Detailoriented with a focuson delivering highquality support
Ability towork effectively in a team andindependently
Strong organizational and timemanagement skills
Willingness to work in aflexible schedule including weekends orholidays

adobe creativesuite,customer support,communication

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