Customer Support Executive - Ghaziabad - Sadhna

    Sadhna
    Sadhna Ghaziabad

    1 day ago

    ₹350,000 - ₹900,000 (INR) per year * Retail
    Description

    Job Title: Junior Customer Support Executive

    In-Office | Ghaziabad

    Company:

    Employment Type: Full-time

    Industry: Retail / D2C / Spiritual Products

    About Us

    is one of India's fastest-growing spiritual brands, creating premium incense and pooja essentials trusted by lakhs of families. We're now expanding our team and looking for a Customer Support Executive who loves helping people and creating memorable experiences for every customer. If you're empathetic, quick-thinking, and thrive on solving problems while keeping customers happy — we want to meet you.

    What You'll Work On

    • Responding to customer queries via email, chat, and phone
    • Assisting with orders, returns, exchanges, and product guidance
    • Resolving complaints and issues quickly while maintaining a positive experience
    • Collaborating with internal teams to ensure smooth order fulfillment
    • Collecting and reporting customer feedback to improve processes
    • Supporting the team in improving response templates and workflows

    What We Expect

    • Excellent verbal and written communication skills in English & Hindi (other languages a plus)
    • Empathetic, patient, and customer-first mindset
    • Ability to handle multiple queries at once while maintaining quality
    • Basic computer literacy and familiarity with CRM / e-commerce platforms
    • Prior experience in customer support or e-commerce is preferred
    • Problem-solving skills and ability to stay calm under pressure

    Who You Are

    • 1–2 years experience in customer support, call center, or e-commerce support (preferred but not mandatory)
    • Portfolio of past experience (if applicable) or examples of handling customer interactions
    • Quick thinker, solution-oriented, and loves making customers happy
    • Someone who enjoys creating processes, improving workflows, and going the extra mile
    • Obsessed with delivering smooth, thoughtful, and memorable customer experiences

    What to Submit

    • Your resume
    • A brief note about why you'd be a great fit for

    How to Apply

    • Send your resume + details to:
    • Subject line: Customer Support Executive – Your Name
    * This salary range is an estimation made by beBee
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