Application Support Analyst - Ludhiana - confidential

    confidential
    confidential Ludhiana

    4 days ago

    Full time Healthcare
    Description

    Job Description:

    • Provide entry-level IT support focused on learning and reactive assistance.
    • Handle basic IT support tickets for third-party applications used in production and manufacturing.
    • Participate in system rollouts, upgrades, and testing as part of larger projects.
    • Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.
    • Monitor application performance, perform routine maintenance, and ensure system availability.
    • Document issues, resolutions, and contribute to the creation of knowledge base articles.
    • Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.
    • Configure, maintain, and support manufacturing-specific applications, including integrations and database queries.
    • Maintain documentation of system configurations, support procedures, and issue resolutions.
    • Deliver system training and technical support to end-users on new features and updates.

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