Customer Service Professional III - Bengaluru
2 weeks ago
Job summary
Receives inquiries from customers from various sources answers questions and/or resolves individual problems Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home invoicing label and inspection etc opening new projects and supporting a smooth communication between customers and UL departments Collects customer product information identifies the industry that will perform work communicates completion time commitments Prioritizes customer needs determines any special requirements obtains required information samples to open the project Organizes customer information classifies segmenting the customer entering new or updated information into database using Customer Relationship Management CRM system Provides support for non-technical requests including billing inquiries service requests general UL info Reads follows Underwriters Laboratories Code of Conduct follows all physical digital security practices Performs other duties directed.
Job description
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