Senior Associate, Account Management - Kadapa - Cactus Communications

Description

Overview

At Cactus Communications, we embrace a remote-first culture that empowers us to work from anywhere. Occasionally, you may need to travel to our Mumbai office for business requirements or company events.

We are seeking a dynamic and results-driven Senior Associate - Account Manager to lead and grow strategic partnerships with global academic publishers. In this client-facing role, you will manage high-impact accounts, drive business growth through relationship management, and ensure service excellence across marketing and project delivery. If you have a strong background in account management, publishing, data analytics, and client engagement, and are passionate about shaping the future of scholarly communications, this opportunity is for you.

Responsibilities:

• Lead the development and nurturing of new and existing key publisher accounts.
• Succeed in launching impactful partnerships with publishers.
• Take ownership of key publisher accounts, ensuring their continued growth through product optimization ideas and marketing outreach.
• Efficiently project manage key accounts, ensuring seamless service delivery.
• Assist clients in effectively implementing services and strategic project planning.
• Address customer queries promptly and efficiently, maintaining a high level of client satisfaction.
• Demonstrate agility and adaptability, collaborating seamlessly with cross-functional teams.
• Work closely with the leadership team to strategize service enhancements and successful launches.
• Develop and manage data systems, reporting mechanisms, dashboards, and performance metrics on platforms like Tableau, Power BI, Google Analytics, and Freshdesk.
• Provide insights and analytics contributing to key business decisions and growth strategies on a regular basis.

Qualifications and Prerequisites:

• 3 years of experience in account growth, preferably in academia or publishing.
• Experience with tools like Tableau, Power BI, Google Analytics, and Excel.
• Sharp business acumen with a proven problem-solving aptitude.
• A customer-centric approach aligning with our commitment to exceptional client service.
• Strong prioritization system identifying needle-movers from hygiene tasks.

Application Process:

The selection process will include a 30-minute conversation with the Senior Manager, followed by an assignment round. Once the assignment is submitted, there will be a 30-minute catch-up discussion to review your work. The final step will be an HR discussion. All interviews will be conducted virtually using MS Teams.