Ocean Disputes Resolution Expert - Mumbai - beBeeDispute

    beBeeDispute
    beBeeDispute Mumbai

    3 days ago

    Full time

    Job title: Specialist - German - Ocean Disputes

    Description

    Job Overview

    We are seeking a skilled professional to join our team as an Ocean Dispute Specialist. As a key member of our organization, you will be responsible for resolving customer disputes related to ocean shipments.

    Your primary focus will be on analyzing dispute cases, investigating upstream processes, and collaborating with coordinators to gather information and resolve issues efficiently.



    Key Responsibilities


    • Analyze customer disputes based on allocated targets and investigate upstream processes to gather data and understand shipment history.

    • Evaluate cases to decide whether to accept, clarify or reject the dispute.

    • Collaborate with relevant coordinators for additional information when needed and process amendments in core systems for approved disputes.

    • Communicate dispute resolutions clearly to customers and maintain regular communication with them throughout the resolution process.


    • A minimum of three years' experience in customer service or client-facing roles is required. A Bachelor's degree or equivalent qualification is also essential.   
    • Bilingual proficiency in German and English is necessary as this role requires seamless language switching during customer interactions. 
    • A comfortable working European shift timings schedule is preferred but not mandatory. 


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