- Analyze customer disputes based on allocated targets and investigate upstream processes to gather data and understand shipment history.
- Evaluate cases to decide whether to accept, clarify or reject the dispute.
- Collaborate with relevant coordinators for additional information when needed and process amendments in core systems for approved disputes.
- Communicate dispute resolutions clearly to customers and maintain regular communication with them throughout the resolution process.
- A minimum of three years' experience in customer service or client-facing roles is required. A Bachelor's degree or equivalent qualification is also essential.
- Bilingual proficiency in German and English is necessary as this role requires seamless language switching during customer interactions.
- A comfortable working European shift timings schedule is preferred but not mandatory.
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Ocean Disputes Resolution Expert - Mumbai - beBeeDispute
Job title: Specialist - German - Ocean Disputes
Description
Job Overview
We are seeking a skilled professional to join our team as an Ocean Dispute Specialist. As a key member of our organization, you will be responsible for resolving customer disputes related to ocean shipments.
Your primary focus will be on analyzing dispute cases, investigating upstream processes, and collaborating with coordinators to gather information and resolve issues efficiently.
Key Responsibilities
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Manager - Forensics - Investigations & Compliance
Only for registered members Mumbai
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Sr Engineer: Execution
Only for registered members Mumbai
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AML/ KYC- VoiceSupport
Only for registered members Mumbai
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Senior Applications Support Analyst
Full time confidential- Mumbai
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Only for registered members Currey Road, Lower parel, Mumbai
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Voice Support
Only for registered members Mumbai, Maharashtra
-
Opportunity in Insurance Sector
Only for registered members Mumbai, Mumbai, Mumbai Suburban
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Sap Mm Consultant- Ghansoli RCP
Only for registered members Mumbai
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Project Manager
Full time confidential- Mumbai
-
SAP ABAP HANA Developer
Only for registered members Mumbai
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Desktop Support Engineer
Only for registered members Mumbai, Maharashtra
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Database Engineer
Full time confidential- Mumbai
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Senior Consultant Forensics National ASU
Only for registered members Mumbai
-
Tally Support Executive Fresher in Mumbai
Only for registered members Mumbai Metropolitan Region
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Customer Support Specialist
Full time confidential- Mumbai
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Manager - Forensics - National - ASU - Forensics - Investigations & Compliance - Mumbai
Only for registered members Mumbai, Maharashtra
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Legal Billing
Only for registered members Mumbai
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VIP Support Engineer
Only for registered members Mumbai
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Business Analysis Manager
Only for registered members Mumbai, Maharashtra, India
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Senior Legal Associate
Only for registered members Mumbai, Maharashtra
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Desktop Support
Only for registered members Mumbai, Maharashtra