Associate - Dispute Resolution - Gurugram, India
1 month ago
Job summary
This is a role for an Associate in Dispute Resolution at Genpact. You will receive and log disputes, gather information and evidence, conduct a thorough investigation to understand the root cause, communicate with all parties involved, and finally reach a resolution.- Investigation: Researches and analyzes transaction details, account information, and supporting documentation.
- Data Analysis: Identifies trends and patterns in disputes to prevent future occurrences.
- Communication: Communicates clearly and empathetically with customers to gather information and explain findings.
- Collaboration: Works with internal teams like Fraud, Legal, and Customer Service to resolve disputes and ensure compliance.
The job requires good analytical skills problem-solving skills. Experience in Banking or Insurance is preferred.
Job description
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