Customer regulatory support Professionals - Jammu, Daman - Han Digital Solution

    Han Digital Solution
    Han Digital Solution Jammu, Daman

    4 days ago

    Full time Healthcare
    Description

    Key Responsibilities

    • Evaluate messages received from business partners to determine the appropriate handling of customer complaints and regulatory requests.
    • Review, analyze, and interpret complaints and regulatory inquiries to determine the best course of action.
    • Research and identify the required steps to resolve issues in compliance with procedures and regulations.
    • Communicate resolution decisions to internal business partners within defined timelines and regulatory guidelines.
    • Advocate for both customer interests and organizational policies to ensure fair and balanced outcomes.
    • Correspond with internal stakeholders via phone and email regarding customer relations matters.
    • Resolve issues with business units and provide feedback to leadership on resolution options and outcomes.

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