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  • Service Excellence Specialist-WBG HO - Indore, India - Kotak Mahindra Bank Limited

    Kotak Mahindra Bank Limited
    Kotak Mahindra Bank Limited Indore, India

    2 weeks ago

    Kotak Mahindra Bank Limited background
    Description

    Job Description

    KMBL - Wholesale Banking - Service Excellence Specialist (SES)

    Grade: M3/M4 | Locations:

    • Mumbai
    • Ahmedabad
    • Indore
    • Bangalore
    • Delhi

    Job Role:

    The role involves handling a specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. This includes working closely with the Cluster Manager to support delivery of all actionables.

    1. Issuance of sanction letter as per the terms and conditions of Sanction.
    2. Issuance of security documents as per the terms of sanction.
    3. Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorizations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution.

    Responsibilities:

    1. Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR.
    2. Ensuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any.
    3. Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents.
    4. Handling Limit Loading in Banks systems.
    5. Updation and Management of Security/Collateral.
    6. Creation of security as approved and getting the security perfected in coordination with client / other banks.
    7. Visiting clients office for execution of documents wrt Credit facilities sanctioned. Attending consortium meetings for document execution.

    Key Skills:

    • Discussing with clients on negotiation in documents and seeking approval thereof.
    • Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders.
    • Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.
    • Tracking of documents for receipt deferral expiry etc. through systems.
    • Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals. Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents.

    Requirements:

    • Relevant experience in handling legal documents / service relationship.
    • CA/MBA with 5-7 years of experience.
    • Ability to Influence/relationship Management Skills.
    • Analytical and financial skills.
    • Strong communication.
    • Eye For detail.

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