- Expert Query Resolution: Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks.
- Complex Troubleshooting: Navigate multiple systems and internal databases to resolve escalated customer issues efficiently.
- Process Excellence: Maintain a 100% accuracy rate in CRM logging and follow-up documentation.
- Experience: Minimum 1+ year of experience in an International Chat/Email process (Mandatory).
- Communication: "Native-level" proficiency in written English (flawless grammar, syntax, and professional tone).
- Technical Skills: Proficiency in CRM software (Zendesk, Freshdesk, or Salesforce) and a typing speed of 30+ WPM.
- Global Mindset: Strong understanding of US/UK cultural nuances and service expectations.
- Shift Flexibility: Must be comfortable working in a 24/7 rotational environment, including night shifts.
- Annual CTC: Up to ₹3.6 LPA
- Incentives: Uncapped performance-based monthly incentives.
- Advantage: Accelerated internal growth opportunities for high performers.
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Customer Support Specialist - Hyderabad - TP
Description
Role: Customer Support Executive (International Chat)
We are seeking an experienced Chat Support Specialist to join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations.
Core Responsibilities
Candidate Profile
Compensation & Rewards
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Support Specialist
Only for registered members Hyderabad, Telangana
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IT Support Specialist
Only for registered members Hyderabad, Secunderabad
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IT Support Specialist
Only for registered members Hyderabad
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IT Support Specialist
Only for registered members Hyderabad, Telangana
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Support Specialist
Only for registered members Hyderabad, India
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IT Support Specialist
Only for registered members Hyderabad, Telangana
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Support Specialist
Only for registered members Hyderabad, Telangana
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IT Support Specialist
Only for registered members Hyderabad
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IT Support Specialist
Only for registered members Hyderabad
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Support Specialist
Only for registered members Hyderabad
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IT Support Specialist
Full time Only for registered members Hyderabad
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IT Support Specialist
Full time Only for registered members Hyderabad
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IT Support Specialist
Full time Only for registered members Hyderabad
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Support Specialist
Full time Only for registered members Hyderabad
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IT Support Specialist
Full time Only for registered members Hyderabad
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IT Support Specialist
Only for registered members Hyderabad
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Support Specialist
Only for registered members Hyderabad
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IS Support Specialist 1
Only for registered members Hyderabad, Kolkata
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Application Support Specialist
Only for registered members Hyderabad
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Application Support Specialist
Only for registered members Hyderabad, Telangana
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Technical Support Specialist
Only for registered members Hyderabad