Customer Support Specialist - Hyderabad - TP

    TP
    TP Hyderabad

    5 hours ago

    ₹400,000 - ₹900,000 (INR) per year * Upper Management / Consulting
    Description

    Role: Customer Support Executive (International Chat)

    We are seeking an experienced Chat Support Specialist to join our high-performance international operations team. This role is designed for professionals who possess a sharp eye for detail, exceptional written communication, and a proven track record in global customer relations.

    Core Responsibilities

    • Expert Query Resolution: Deliver high-quality, real-time support to international clients via chat, ensuring adherence to global CSAT and NPS benchmarks.
    • Complex Troubleshooting: Navigate multiple systems and internal databases to resolve escalated customer issues efficiently.
    • Process Excellence: Maintain a 100% accuracy rate in CRM logging and follow-up documentation.

    Candidate Profile

    • Experience: Minimum 1+ year of experience in an International Chat/Email process (Mandatory).
    • Communication: "Native-level" proficiency in written English (flawless grammar, syntax, and professional tone).
    • Technical Skills: Proficiency in CRM software (Zendesk, Freshdesk, or Salesforce) and a typing speed of 30+ WPM.
    • Global Mindset: Strong understanding of US/UK cultural nuances and service expectations.
    • Shift Flexibility: Must be comfortable working in a 24/7 rotational environment, including night shifts.

    Compensation & Rewards

    • Annual CTC: Up to ₹3.6 LPA
    • Incentives: Uncapped performance-based monthly incentives.
    • Advantage: Accelerated internal growth opportunities for high performers.
    * This salary range is an estimation made by beBee
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