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  • Customer Service Executive- Logistics - Kochi, Kerala - StraLog India PVT LMT

    StraLog India PVT LMT
    StraLog India PVT LMT Kochi, Kerala

    2 months ago

    Description

    The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.

    Key Responsibilities:

    • Freight Coordination:

    • Coordinate and monitor the transportation of goods from origin to destination.

    • Arrange freight services (air, sea, and land) and negotiate rates with carriers & agents

    • Ensure compliance with international shipping regulations and customs requirements.

    Customer Service:

    • Serve as the primary point of contact for customers, providing updates on shipment status and handling inquiries.

    • Address and resolve customer issues, including delays, damages, and other logistics-related problems.

    • Maintain strong relationships with clients to ensure repeat business and customer satisfaction.

    Documentation and Compliance:

    • Prepare and process necessary shipping documents, including bills of lading, packing lists, and customs paperwork

    • Ensure all documentation complies with local and international regulations.

    • Keep accurate records of all shipments and communications.

    • Logistics Optimization:

    • Analyze and optimize freight forwarding processes to improve efficiency and reduce costs.

    • Collaborate with logistics and supply chain teams to streamline operations.

    • Stay updated with industry trends and changes in regulations to enhance service delivery.

    • Communication and Collaboration:

    • Work closely with sales, agent, warehouse, and transportation teams to ensure coordinated efforts.

    • Communicate effectively with overseas agents, carriers, and service providers.

    Job Types: Full-time, Permanent, Fresher

    Pay: ₹12, ₹15,000.00 per month

    Ability to commute/relocate:

    • Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

    Application Question(s):

    • Willing to relocate in UAE?
    • Do you have a valid passport ?

    Education:

    • Master's (Required)

    Language:

    • English (Required)

    Work Location: In person


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