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Freight Coordination:
Coordinate and monitor the transportation of goods from origin to destination.
Arrange freight services (air, sea, and land) and negotiate rates with carriers & agents
Ensure compliance with international shipping regulations and customs requirements.
Serve as the primary point of contact for customers, providing updates on shipment status and handling inquiries.
Address and resolve customer issues, including delays, damages, and other logistics-related problems.
Maintain strong relationships with clients to ensure repeat business and customer satisfaction.
Prepare and process necessary shipping documents, including bills of lading, packing lists, and customs paperwork
Ensure all documentation complies with local and international regulations.
Keep accurate records of all shipments and communications.
Logistics Optimization:
Analyze and optimize freight forwarding processes to improve efficiency and reduce costs.
Collaborate with logistics and supply chain teams to streamline operations.
Stay updated with industry trends and changes in regulations to enhance service delivery.
Communication and Collaboration:
Work closely with sales, agent, warehouse, and transportation teams to ensure coordinated efforts.
Communicate effectively with overseas agents, carriers, and service providers.
- Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Willing to relocate in UAE?
- Do you have a valid passport ?
- Master's (Required)
- English (Required)
Customer Service Executive- Logistics - Kochi, Kerala - StraLog India PVT LMT

2 months ago
Description
The Logistics Customer Service Coordinator is pivotal in managing the coordination of freight forwarding operations and ensuring high-quality customer service. This role involves facilitating the seamless movement of goods, addressing customer inquiries, and working closely with internal and external partners to optimize logistics solutions.
Key Responsibilities:
Customer Service:
Documentation and Compliance:
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹15,000.00 per month
Ability to commute/relocate:
Application Question(s):
Education:
Language:
Work Location: In person
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Logistics Executive
Only for registered members Ernakulam, Kerala
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Logistics Executive
Only for registered members Kochi, Kerala
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Logistics Executive
Only for registered members Kochi, Kerala
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Logistics Executive
Only for registered members Kochi, Kerala
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Logistics & Fulfilment Executive
Only for registered members Kochi, Kerala
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Logistics Pricing Executives
Only for registered members Kochi, Kerala
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Logistics Pricing Executive
Only for registered members Kochi, Kerala
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Logistics Executive
Only for registered members Ernakulam
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Logistic operation executive
Only for registered members Kochi, Kerala
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Logistics cum Accounts executive
Only for registered members Kochi, Kerala
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Logistics Executive
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Logistics Executive
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Logistics Executive
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Logistics Executive
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Sales & Customer Service Executive
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Sales Coordinator
Full time Only for registered members Fort
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Sales Coordinator
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𝐏𝐫𝐢𝐜𝐢𝐧𝐠 & 𝐈𝐧𝐬𝐢𝐝𝐞 𝐒𝐚𝐥𝐞𝐬 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥𝐬
Only for registered members Kochi, Kerala
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Crewing Hr _ Seafarer _ cochin
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