- 1 to 3 years of experience in customer support
- Fluency in Telugu language (both verbal and written)
- Excellent communication and interpersonal skills
- Ability to empathize with customers and provide excellent customer service
- Strong problem-solving and decision-making abilities
- Target-oriented attitude and ability to work in a fast-paced environment
- Flexibility to work in night shifts and rotational shifts
- Handle customer inquiries and provide solutions in a professional and timely manner
- Resolve customer issues and ensure customer satisfaction
- Communicate effectively with customers in Telugu, both verbal and written
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve customer support processes
- Stay up-to-date with product knowledge and company policies
- Identify and escalate priority issues to the appropriate channels
- Assist in training new customer support executives
Customer Support- Telugu profile - Gurugram, India - Nexus pro services
Description
Company Overview
Nexus Pro Services is a one-stop HR solution provider Company. We are growing rapidly and emerging as a leading choice for all HR requirements. Our focus is on maintaining utmost confidentiality for both our clients and candidates. With a team of 11-50 employees, Nexus Pro Services is committed to delivering high-quality services to our valued clients.
Job Overview
We are seeking a Customer Support - Telugu Profile to join one of our client company. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent support in Telugu. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer support and possess strong communication and interpersonal skills.
Qualifications and Skills
Roles and Responsibilities