Training Manager - Vadodara - TP

    TP
    TP Vadodara

    2 days ago

    ₹800,000 - ₹2,200,000 (INR) per year * Upper Management / Consulting
    Description

    Domestic Training Manager – Banking Customer Support

    • Develop and implement training programs for customer support teams in the banking domain.
    • Conduct onboarding, process training, and refresher sessions to ensure consistent service delivery.
    • Monitor performance and identify skill gaps through assessments and feedback.
    • Collaborate with operations and quality teams to align training with business objectives.
    • Ensure compliance with banking regulations and customer service standards.
    • Drive continuous improvement initiatives to enhance employee engagement and productivity.

    Requirements

    • Proven experience as a Training Manager or similar role in banking customer support/BPO.
    • Strong knowledge of banking processes, customer service protocols, and grievance handling.
    • Excellent communication, facilitation, and leadership skills.
    • Ability to design engaging training content and measure training effectiveness.
    • Graduate/Postgraduate degree in HR, Business, or related field preferred.

    Candidates interested for relocation can apply and drop resumes to the below mail id

    * This salary range is an estimation made by beBee
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