Desktop Support Engineer - Gurugram, India - Aces Global Consulting Pvt Ltd

Description

Profile - Desktop Support Engineer

Location -Gurgaon Sector 32

Budget - 23 K CTC

EXP - 2+ yrs

NP- Immediate Joiner, 15 days

Skills - Windows, Desktop support Engineer, Ubuntu, Linux, Server Installation

Requirements:-

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions

Please share your CV on or apply here.