- Lead and manage a team responsible for 1st party soft collections in an international (US) process
- Oversee day-to-day team operations, ensuring adherence to targets and compliance guidelines
- Facilitate onboarding and training of new team members, ensuring alignment with process expectations
- Conduct regular quality audits to maintain high service standards and compliance
- Collaborate with internal stakeholders and clients to manage performance, feedback, and escalation handling
- Monitor collection metrics, coach agents for performance improvement, and ensure process efficiency
- Ensure timely and professional customer interactions with a focus on resolving outstanding payments
- Maintain detailed reporting and documentation for all collection activities
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Collection Team Lead - Mumbai - confidential
Description
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai, Maharashtra
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Team Lead
Only for registered members Mumbai
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Team Lead
Full time confidential- Mumbai
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai, Mumbai Suburban, Navi Mumbai
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Team Lead
Only for registered members Mumbai, Maharashtra
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Team Lead
Only for registered members Mumbai, Mumbai Suburban, Navi Mumbai
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Team Lead
Full time confidential- Mumbai
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Team Lead
TP- Mumbai
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai Metropolitan Region
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Team Lead
Only for registered members Mumbai, Maharashtra
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai Metropolitan Region
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Team Lead
Only for registered members Mumbai, Maharashtra
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Team Lead
Only for registered members Mumbai
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Team Lead
Only for registered members Mumbai