CRM Executive - Mumbai, Maharashtra
2 days ago
Job description
Job Overview:
We are looking for a dynamic and dedicated CRM Executive to join our team at Roswalt Realty. The ideal candidate will play a crucial role in establishing and maintaining positive relationships with customers, ensuring seamless communication from the initial inquiry to the registration of the property. This position requires attention to detail, strong communication skills, and the ability to manage customer relationships throughout the entire deal process.
Key Responsibilities:
· Customer Relationship Management (CRM): Act as the primary point of contact for customers until the property registration, serving as their dedicated Relationship Manager.
· Deal Management: Document the entire deal in the SFDC system, including cost sheets, booking forms, and all transaction details.
· Cost Sheet Preparation & Booking Forms: Accurately prepare cost sheets and fill booking forms as per SFDC guidelines.
· Payment Calculation & Explanation: Clearly explain payment structures, GST, stamp duty, and milestones to customers, ensuring complete transparency.
· Follow-ups & Payment Reminders: Consistently follow up with clients to ensure timely payments and send reminders when required.
· Process Guidance: Guide customers through the complete property buying process, including assistance with loan applications if needed.
· Documentation Management: Prepare and manage all relevant paperwork (Cost Sheets, Contracts, Blank Drafts, CC, LOI documents), ensuring accuracy and compliance.
· Coordination with Closing Team: Work closely with the closing team to finalize deals smoothly and ensure payments are correctly processed.
Location - Chembur
Job Types: Full-time, Permanent
Pay: ₹40, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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