Mega Walkin - Gurugram, India - HCLTech

Description

Greetings from HCL...

HCL is offering a Great Opportunity to make a career, with the number one search engine worldwide.

Total Experience – 3+ Years

Shift – US Shift

Work Location – Gurgaon

Designation - Team Leader

Must Have Skills Set Required - BPO Operations, Non-Voice, International Process, Team Handling Experience.

Walk-In Date – 19th April

Registration Starts at – 11:00 AM

Registration will be closed at – 4:00 PM

Walk-In Address - HCLTech, Ground Floor, OCD 4, A-8/9, Sector 60, Noida

Contact Person - Rohit Abraham Roy

Prerequisites

· Willing to work in 24*7 process

· Should have team management experience

· Should be ready to work 100% from Office

Key Skills

· Ability to Handle high level client escalation & respond in a timely manner

· Should be able to train resources when required & Act as a SME where required

· Hands-on experience in evaluating performance and developing action plans for improvements

· Update Knowledge management base for entire team

· Co-ordinates all training / process related activities

· Responsible for conducting monthly assessments for all associates and maintaining skill competency matrix

· Bring the BQ associates on track and improve performance levels of them as well as team

· Should be a good people leader who can manage absenteeism and attrition

· Experience in implementing metrics and measurements

· Experience in workforce planning, estimation and Budgeting

Job Responsibilities

· Handle all client requests and escalations at the right time

· Maintain & Analyze data on various KRA's to improve process performance

· Coach / provide feedback to associates for overall improvement

· Conduct case scrubs to determine root causes

· Manage absenteeism and attrition

· Design and Implement rewards and recognition and performance improvement policy for the subordinates

· Conduct periodic performance reviews for team members.