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- Job Location: Gurgaon (Work from Office) with side transport provided
- Shift Timing: UK Shift (1.00 PM to 1.00 AM)
- Experience Required: 8-12 Years
- Team management, coaching & development, resource management
- Monthly rhythms and routines
- Identify cross-training strategy within unit/team
- Facilitate practice expertise and product knowledge
- Client meetings
- Create goals and performance plans for the team
- Monitor associate performance to ensure results are achieved effectively/efficiently
- Educate, reinforce, and hold colleagues accountable for behaviours that support Wipro policies and guidelines
- Bachelor's degree in any discipline
- Excellent written and verbal communication skills
- Flair for relationship building – onshore/offshore and within teams
- Proven coaching and feedback skills
- Exposure to new client implementations
- Strong analytical and quantitative skills
- Shift timings as per process
- Participation in training sessions, business management routines in office/offsite
Deputy Manager - gurugram - Wipro Digital Operations and Platforms

Description
Job Title: Deputy Manager-UK Voice Process (Gurgaon)
We are seeking a highly experienced Deputy Manager to lead our Gurgaon location, responsible for managing Contact Inbound Centre teams for International Voice Processes and possessing excellent analytical skills for Resource Performance Data, as well as exposure to WFM of Inbound Contact Centres.
The ideal candidate will have strong people management skills, including team management, coaching & development, performance management, attrition, shrinkage, SLA, KPI & CSAT, as well as operational management, client handling & stakeholder management for International Voice Processes.
Key Responsibilities:
People Management (40%):
Operational Management (25%):
Process and Project Participation (20%):
Stakeholder Management (15%):
The successful candidate will possess strong problem-solving skills, effective issue resolution, and the ability to maintain and improve overall service quality. They will also be responsible for creating an environment of trust, open communication, and creative thinking, leveraging talent/resources in the team to generate results.
Requirements:
Work Conditions:
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