Customer Care Executive - Mumbai, India - Hemocean Outsourcing

    Hemocean Outsourcing
    Hemocean Outsourcing Mumbai, India

    2 weeks ago

    Default job background
    Full time
    Description

    Company Overview

    Hemocean Outsourcing is a leading staffing and recruiting company with a strong team dedicated to providing training and placement services. We offer top-to-bottom positions with competitive packages and operate year-round to connect graduates with companies.

    Job Overview

    Hemocean Outsourcing is seeking a skilled and enthusiastic Customer Care Executive - Voice And Non Voice to join our team. This is a full-time position based in Mumbai, Maharashtra, India. The successful candidate will be responsible for handling voice and non-voice customer interactions, including phone calls, emails, and chats. The role requires 1 to 3 years of relevant experience in a customer service or call center environment. If you are a proactive problem solver with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you

    Qualifications and Skills

    • 1-3 years of relevant experience in customer service or call center
    • Excellent communication skills in English (both verbal and written)
    • Strong problem-solving and decision-making abilities
    • Ability to prioritize tasks and manage time effectively
    • Knowledge of voice and non-voice customer support processes
    • Proficiency in using communication and CRM tools
    • Ability to work in a fast-paced and dynamic environment
    • Positive attitude and a customer-centric approach
    • Ability to handle customer escalations and difficult situations
    • Familiarity with cold calling and sales techniques is a plus

    Roles and Responsibilities

    • Handle inbound and outbound customer interactions professionally and efficiently
    • Assist customers with inquiries, complaints, and requests via phone, email, and chat
    • Document all customer interactions accurately and comprehensively
    • Resolve customer issues and complaints in a timely manner
    • Provide information and guidance to customers about our products and services
    • Ensure customer satisfaction by delivering high-quality service
    • Collaborate with team members to meet individual and team targets
    • Adhere to company policies and procedures
    • Maintain customer database and update customer information
    • Handle customer escalations and coordinate with relevant departments for resolution