BPO Team Leader - Gurugram, India - Ditinus™ Technology Private Ltd.

Description

We are hiring for our client in BPO sector.

Position: BPO Team Leader

Location: Gurugram

Qualification: Graduate

Experience: Min 1 year of experience in International Team Leader

Key Responsibilities

Lead the team to meet and exceed client expectations regarding customer service.

Provide backup support to the team and make sure department goals are met.

Monitor call volume; prioritize and distribute workload for the team.

Track & measure individual & team goals throughout the day and on a long-term basis.

Provide motivational support to team members to maintain high morale and productivity.

Answer incoming calls, emails and web-based submissions, directing & assisting customers as needed.

Conduct performance reviews, deliver coaching to the team so they perform at the highest levels.

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