- Loyalty Program Configurations: Lead and manage configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications.
- BRD Analysis: Expertly analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs.
- Requirement Gathering Communication: Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations.
- Testing and Quality Assurance: Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase.
- API: Understand wrapping complex APIs into internal products, ensuring seamless functionality and support for various configurations.
- Go-Live Leadership: Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase.
- Process Improvement: Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices.
- Mentorship Leadership: Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output.
- Documentation Reporting: Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability.
- Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups.
- Basic understanding of API concepts,
- Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements.
- Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders.
- Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations.
- Proven leadership and mentoring skills, with experience guiding junior team members.
- Expertise in testing, validation, and managing the go-live process for complex configurations.
- Bachelor s degree in Computer Science/BE/B.Tech, Information Technology, or a related field. A Master s degree is a plus.
- 1-3 years of experience in a configuration role
- Experience in the Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred.
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This is a configuration specialist role that involves managing advanced configurations for points programs, tiered programs and loyalty programs. · ...
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Product Configuration Specialist - Mysore - confidential
Description
Key Responsibilities:
Qualifications:
Education and Experience:
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Configuration Specialist
Full time confidential- Mysore
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Product Configuration Specialist
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Senior System Administrator
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