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- Excellent verbal and written communication skills in English and a regional language.
- Ability to empathize with customers and provide appropriate support.
- Strong problem-solving and decision-making skills.
- Ability to multi-task and work under pressure in a fast-paced environment.
- Familiarity with CRM software and basic computer skills.
- Ability to work in a team and collaborate effectively with colleagues.
- Positive attitude and willingness to learn and grow in a dynamic industry.
- Handle incoming customer calls and provide timely and accurate responses.
- Assist customers in resolving their queries, complaints, and issues through phone, email, or chat.
- Ensure customer satisfaction by understanding their needs and providing appropriate solutions.
- Maintain a high level of product knowledge to effectively address customer inquiries.
- Use CRM software to manage and track customer interactions and issue resolution.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Provide feedback and suggestions to improve customer support processes.
- Adhere to company policies and procedures while delivering exceptional customer service.
Customer care executive - Bengaluru, India - Letswork
Description
Company Overview
we is a leading company in the voice and customer care industry. We have a team of dedicated professionals who work together to deliver exceptional customer service to our clients. With over employees, we are growing rapidly and have established ourselves as a trusted name in the market. Visit our website at to learn more about us.
Job Overview
We are hiring Customer Care Executives to join our team work. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries and issues. This is a Full-Time or Contract-To-Hire position based in Bangalore, Karnataka, India.
Qualifications and Skills
Roles and Responsibilities